VI. Billing Policies & Procedures
1. Invoicing and Payment
a) Monthly charges for the Services will be invoiced in advance of the period for which the service is given and are due on the due date shown on the invoice. All usage based Services (if applicable), including but not limited to Services such as operator Services, directory assistance, pay per use and long distance, will be invoiced at the end of each bill cycle during the term.
b) All payments are due on the due date shown on the Customer invoice and may be made in accordance with the applicable payment method made available by Execulink Telecom and selected by the Customer. Payments are considered overdue when not received in time for posting by the due date shown on the invoice. Interest WILL be charged on all overdue amounts at a rate of 1.5% per month /18.0% annually from the due date, until payment is received by Execulink Telecom.
c) Declined payments returned for any reason are subject to a $20.00 returned item charge per occurrence. Usage based packages are subject to additional fees if the prepaid block of time (web space, bandwidth, etc.) per package is exceeded. Usage charges are calculated according to the Customer's billing cycle, not by calendar month.
Receipt of banking information thereby authorizes Execulink Telecom to charge the appropriate access fees to the bank account or credit card provided by the Customer to Execulink Telecom. If automatic payment is selected by the Customer, payments may be processed by a bank or credit card company immediately or within a few days of the set-up date. Execulink Telecom issues monthly statements via email or postal mail. Service charges are charged to a credit card or withdrawn from a bank account monthly.
Effective October 17, 2008 Execulink Telecom requires all new Execulink Telecom Residential customer's to be on a Pre-Authorized Payment plan through Bank Account, Visa or MasterCard. Existing Residential customers that joined Execulink Telecom prior to October 17, 2008 will be charged a fee if the Pre-Authorized Payment plan is removed from the account.
2. Installation Fees
One-time installation fees, if applicable, for setup and installation of the Services, are due and payable concurrent with receipt of the first invoice issued to the Customer. However, Execulink Telecom reserves the right to require upfront payment of installation fees upon ordering of the Services or execution of the Service Agreement. In the case of a missed appointment, you will be billed a one time $30.00 fee for each appointment missed.
3. Taxes
All prices and charges for the Services, are subject to and do not include all applicable taxes, including all federal, provincial or local sales taxes, use taxes or any similar tax which may be levied in respect of the installation, operation and maintenance of the Services and related hardware.
4. Rental Charges
Rental charges for equipment will be included along with the applicable taxes on the Execulink Telecom invoice. Charges for equipment will apply if equipment is not returned from the Customer's Premises to Execulink Telecom offices. If the equipment is not returned within thirty (30) days following cancellation, is returned in unsatisfactory condition, is damaged, tampered with or broken, Execulink Telecom will charge the Customer a flat fee and the Customer is responsible for all charges as billed. Customer remains responsible for payment of all outstanding balances accrued through the effective date of cancellation as well as all disconnect fees, if any.
5. Increase in Charges
Execulink Telecom reserves the right to change the monthly recurring charges and usage-based Services.
6. Invoice Inquiries and Disputes
Invoice inquiries and disputes must be brought to Execulink Telecom's attention within 30 days of the invoice date, or the Customer will be deemed to have accepted the invoice as accurate in all respects. Execulink Telecom will review any disputed charges, provided the Customer continues to pay any undisputed portion and subsequent invoices.
7. Retroactive Charges
Execulink Telecom reserves the right to bill for Services rendered for up to one year from the date of occurrence that such Services were not invoiced or as a result of fraudulent usage.
8. Account Information
It is the responsibility of the customer to notify Execulink Telecom of any address change, telephone or fax number change or billing method change.
9. Account Closed
If an account remains outstanding, the service will be closed due to non-payment and the account is forwarded for further collection. Any and all webspace, emails, voicemail etc. will be deleted.
10. Refunds
The maximum refund allowed is 60 days worth of service. If a customer still has equipment belonging to Execulink Telecom and is entitled to a refund, a refund will not be issued until all equipment has been returned to the offices of Execulink Telecom. A refund can be classified as valid if it falls into one of these categories:
Please Note: All virus protection programs purchased are non-refundable.
11. Vacation
Any Customer wishing to place their account in Vacation Mode must contact Execulink Telecom. Vacation mode can only be set "as of your next billing period" or on a specified future date and can only be applied for a minimum of 2 months and a maximum of 6 months. If an account remains in Vacation Mode after 6 months, the account will be closed without further notice. Charges may apply. Not all services qualify for vacation status and certain restrictions may apply.
12. Unpaid Balances
A $500.00 charge will be issued to any Customer that opens a new account while an outstanding balance exists from a previous account.
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